> FAQ
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FAQ InterCall V2.1

Pricelist [Print...]

How can I import the pricelist of my provider in InterCall?
The pricelist should be in digital form (e.g. MS-Excel). It is very important that the list needs to show the country codes. Save this file as text file (.txt) devided by tab-stops, you can do this in MS-Excel for example.
1.) Go to Settings > Tariffs > Import > Import Assistent.
2.) Choose the pricelist that you have save as text file and define whether you wish to import purchase prices and/or sales prices. Then click on Next.
3.) You now see two list. The list on the left side shows the data that can be imported and the list on the right side shows the data that is included in your text file. Use the arrow buttons to align the entries on both sides.
4.) You now see a preview of the imported data. If all looks correct to you then click on Finish to finish the import.
For a more detailed description please see the InterCall manual: http://www.callshop-software.com/pdf/intercall_manual.pdf

How can I charge for special phone numbers such as 0800-numbers?
Define a new zone in the pricelist. Always define the country code of your country as if you would be calling from outside the country.
Example for Germany:
0180-numbers: 0049180
0800-numbers: 0049800
The only exception are service numbers such as for example the operator. These numbers need to be indicated as if they were in the same city but calling from outside of the country.
Example for Germany:
Your city code is for example 089-:
118-numbers: 004989118
When the new zone has been defined it will be shown at the very bottom of the pricelist. You can now define the prices for this zone. If there is a * in the field of the price a message will appear which you will have to confirm with Yes.
For more information please call +49-7461-966-500.
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blue image GmbH      http://www.callshop-software.com     Tel: +49-7461-966-500     info@blueimage.de