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Phone System [Print...]
When starting the software the following error message appears: ’Phone system cannot be initialized!’ ? What can I do?
The problem might be that the phone systems has not been configurated correctly. Double check the settings in Settings>Configurate Phone System.
If all settings are correct you need to check if another program is using the same COM-Port. Only one program can connect to the phone systems if the setting ’serial print’ is used. If for example the configuration software of the phone systems is still active this may block the COM-port and therefor the phone systems cannot connect to InterCall. At last please check if all cables are connected or replace the cables between the computer and the phone system.
Which phone systems does InterCall support?
AGFEO:
all popular phone systems, especially AGFEO AS 40P also older models such as AS 40 using serial data record output
Alcatel:
all popular models with data record output
Ascom:
all popular models with data record output in PC1, PC2 or PC4-format
Auerswald:
all phone systems with serial data record output (COM-Port)
Elmeg:
all phone systems with serial data record output (COM-Port)
NEC:
all phone systems with serial data record output (COM-Port)
Panasonic:
all phone systems with serial data record output (COM-Port)
Telekom:
T-Comfort 930 with connection to serial port
Tenovis:
I3- and I5 models of Bosch/Tenovis
Tevitel:
all popular models
Which VoIP systems does InterCall support?
Audiocodes (VoIP):
all popular models of the MP-11x series
AVM Fritz!Box (VoIP):
all popular Models with call monitor, especially AVM Fritz!Box Fon 5050 and 7050
Quintum (VoIP):
aall popular models, especially the Tenor Series
Sipura (VoIP):
all popular models, especially SPA 2000
If you want any additional phone system or VoIP router to be implemented in the InterCall software please call us at ++49 7461 – 966 5050.
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