What can be done if the software doesn't show the call data?
If the message ’Phone system cannot be initialzed’ appears you can read the FAQ “When starting the software the following error message appears: ’Phone system cannot be initialized!’ ? What can I do?“ . Also check if the telephones have the correct internal extension number. The FAQ “How can I add a cabin/telephone?“ describes how to do this.


What can be done if the software shows the call data too late?
If you are using an Agfeo phone system with TK-Suite the reason can be that TK-Suite passes the data to the software very late. In this case you can switch from TK-Suite to ’Serial Print’. For a more detailed description please see the InterCall manual: http://www.callshop-software.com/pdf/intercall_manual.pdf


Why do all calls get charged as regional calls?
Check if the country and regional codes have been defined correctly in the software. Also check the LCR-number of the provider which needs to be defined in the software in ’LCR’ .